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Frequently Asked Questions

Logging In

  1. Why do I need to create an account?
  2. How do I create an account?
  3. I forgot my password. What should I do?
  4. How do I change my password?
  5. I used the "Forgot Username/Password?" feature but never received an email with my Username or Password. What should I do?
  6. The password I received using the "Forgot Username/Password?" feature isn't working. What should I do?

My Desktop

  1. How do I create a proposal?
  2. My local store isn't listed as an option on the form. Which market should I choose?
  3. What are Sponsor Packages?
  4. I can't move to the next step. What do I do?
  5. How do I send a proposal?
  6. Can I save a proposal without submitting it?
  7. Can I add an attachment to my proposal?
  8. How do I make changes to a proposal that has not been submitted?
  9. How do I make changes to a proposal that has been submitted?
  10. How do I delete a proposal that has not been submitted?
  11. How do I delete a proposal that has already been submitted?
  12. How do I submit my proposal?
  13. When will I get a response to my proposal?
  14. How do I check the status of my proposal?
  15. Why don't I see my proposal listed after successfully logging in?
  16. What happens if I get rejected? Can I have a decision overturned?


Logging In

  1. Q. Why do I need to create an account?

    A user account is required for your convenience. SponsorPort allows submitters to save proposals in progress so that they can be completed at a future date.
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  2. Q. How do I create an account?

    Click the "Create an Account" link on the home page. On the "Create Account" page, select a username and password, type in your email address, and click "Register". Once you click "Register", your account will be opened and you will be logged into the system.
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  3. Q. I forgot my password. What should I do?

    Click the "Forgot Username Password" link on the "Sign In" screen. You have the option of having either your Username or Password mailed to you. Enter your email address, and the information will subsequently be sent to you.
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  4. Q. How do I change my password?

    There's no way for you to manually change your password. However, if you can't remember your login information, you can always use the "Forgot Username/Password?" feature (see Q3).
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  5. Q. I used the "Forgot Username/Password?" feature but never received an email with my Username or Password. What should I do?

    Unfortunately, email addresses at several of the telecommunications provider domains (i.e. @att.net, @verizon.net, @bellsouth.net, @sbcglobal.net) tend to have tight email security settings that prevent the Forgot Username/Password emails (and other emails) from successfully reaching your inbox. If you have another email address, you could always create a new account to ensure you don't miss any important correspondence for future requests.

    Or, if you choose to continue with your current email address, our tech support team would be happy to assist you with resetting your password. To submit a tech support ticket, click on the SponsorPort Online Help System link (located at the bottom of every page of the submission website).
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  6. Q. The password I received using the "Forgot Username/Password?" feature isn't working. What should I do?

    If you requested a password more than once, make sure you’re using the most recent one you received from the system. Try copying & pasting the password to prevent any typos. If you're still unable to successfully log in, then you are most likely using the wrong Username. Use the "Forgot Username/Password?" feature to request an email verifying your Username. Please note that in most cases, your email address is NOT your Username.
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My Desktop

  1. Q. How do I create a proposal?

    Start by clicking the "Add Proposal" button on "My Desktop." You will be taken to Step One of the questionnaire, where you can supply information regarding your proposal.
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  2. Q. My local store isn't listed as an option on the form. Which market should I choose?

    The markets listed on the submission form are broken out based on reviewer responsibilities rather than by the actual exact store locations. For the Market question on Step 1 of the form, please select the market closest to your organization, and for the Markets question on Step 2 of the form, please select any markets that are touched by your opportunity.
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  3. Q. What are Sponsor Packages?

    Some proposals involve suggestions for different levels of support with different levels of benefits. Say you're setting up a concert: you could ask for $25,000, and offer up rent-free use of the space, or you could ask for $50,000 and offer up celebrity appearances that could benefit the company. Those are the different packages referred to. The Sponsor Packages aren't required to submit your proposal, but you may want your prospective sponsor to see a range of opportunities.
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  4. Q. I can't move to the next step. What do I do?

    If you are having trouble moving on, scroll through the page you are currently working on and check for red error messages. These messages will indicate fields that require more or different information.
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  5. Q. How do I send a proposal?

    After you have completed the questionnaire, proceed to the final step and click "Submit Proposal." This will submit your proposal. After clicking that button, you will not be able to make any changes, so please review your proposal carefully before submitting it.
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  6. Q. Can I save a proposal without submitting it?

    Yes. You can save your proposal at any time by moving to the next step in the process. For example, if you complete Step One and click "Next Step," the information from Step One will be saved. You must complete all the required fields, however, to be able to save the information on that page.

    You can also stop and save your data by pressing "Save and Return to Desktop", though you still need to complete all required fields on the page before being allowed to save.
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  7. Q. Can I add an attachment to my proposal?

    Yes. You may attach one (1) PDF file to your proposal from the “My Desktop” page. Click the "Add Attachment" link that corresponds to the proposal to which you would like to attach the document. On the "Add Attachment" page click "Browse," find the PDF file on your computer or network, and click "OK." When you are finished, click "Upload." The maximum size for an attachment is 4MB. For more information about creating PDF files, please visit Adobe.com. You can also include other file types, such as Microsoft PowerPoint or Microsoft Word, on Step 3 of the form. Please note that attaching files is not required to submit your proposal.
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  8. Q. How do I make changes to a proposal that has not been submitted?

    Any proposal that has not been submitted can be edited. To do this, visit "My Desktop" and click the "Edit" link that corresponds to the proposal you would like to edit.
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  9. Q. How do I make changes to a proposal that has been submitted?

    You can't. Once a proposal has been submitted you cannot make any changes.
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  10. Q. How do I delete a proposal that has not been submitted?

    On the "My Desktop" page, choose the proposal you wish to remove by selecting the "Delete" link to the far right of the line. Once you delete a proposal, you will not be able to retrieve it.
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  11. Q. How do I delete a proposal that has already been submitted?

    You can't. Once a proposal has been submitted, it cannot be deleted.
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  12. Q. How do I submit my proposal?

    You’ll need to navigate through all steps of the questionnaire. The "SUBMIT PROPOSAL" button is only available on the final "Preview Proposal" Step 4 of the form.
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  13. Q. When will I get a response to my proposal?

    As soon as you've finished your proposal and submitted it, you will receive an email as receipt, informing you when to expect a response from the reviewers. DICK'S Sporting Goods typically provides a final decision 15 to 30 days prior to the Deadline for Inclusion Date or Season Start Date listed on your proposal.
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  14. Q. How do I check the status of my proposal?

    You can always check the status by logging back into the same website where you submitted your proposal and looking under the "Status" column next to your proposal on the "My Desktop" page.
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  15. Q. Why don't I see my proposal listed after successfully logging in?

    DICK'S Sporting Goods has more than one submission website for sponsorship and donation requests. Please ensure you log into the same website where you submitted your proposal: http://dickssportinggoods.sponsorport.com.
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  16. Q. What happens if I get rejected? Can I have a decision overturned?

    All decisions are final, but you can submit another proposal, or offer a proposal for consideration for a future opportunity. If you submit a new proposal, you can use the “Copy” feature to save time. Please keep in mind that due to the large volume of requests, DICK'S Sporting Goods requires that all proposals are submitted at least three months prior to your Deadline for Inclusion Date for community events, or one month prior to your Season Start Date for teams & leagues.
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